I have to argue the fact that the quality and level of customer service has decreased big time in recent years, and that this can be attributed to a lack of support or understanding at the executive and middle management levels of a corporation. I personally believe that providing a high level of customer service is the only way to grow your business in these times. But hey folks, the decline also started when they send people out to the customer's home and they can't speak "English".....that would be problem number one! This is a big issue with me. This is my country and I feel like the foreigner!
So, our major companies that have survived the economical crisis still need to listen up and pay attention to put their level of Customer Service back on track. I was one very annoyed and disappointed customer and I certainly made that known to the Company and I also demanded restitution for my inconvenience and my blood pressure rising!
When expecting delivery of my new appliances, I never anticipated such a change of events from a reputable company that I have done business with for years. Years ago, they were always absolutely fundamental in ensuring my major purchases to arrive on time and in excellent condition.
However, this recent delivery and installation started the trickling effects of a disaster starting with the dryer "ON" button not working which required a second delivery. Then they could not fit it in the closet that houses my appliances. All it needed was for them to be pushed back one more inch. I guess the first set of delivery guys (who could not speak English) created the onset of events. The second set of delivery men (who also could not speak English) annoyed me even more. They forgot to hook up the water hose. The Steam Feature dryer requires a water hose.……..geeze! Talk about imbeciles! I paid for new vents and brackets but these guys loved using masking tape instead! Mind you, the new vents and brackets were mandatory to buy.
After many calls I had to place for complaints.......now the appliance is dancing like crazy and the noise is terrible. I guess a “Level” is no longer used?????.......Finally, I got through to Customer Service after a handwritten letter and also a written email sent with furry banging on my keyboard.
Their third trip back to my house, I demanded a gentleman that had to be born and raised and educated in the United States and could speak perfect "English". Finally, my request was provided. This gentleman took care of all the issues and I now can do laundry! I think they sent the Professor of Technology…………I was extremely impressed and finally a satisfied customer but my nerves were rattled prior to this.
That was a long two weeks! Hey, I was starting to run out of clean bloomers! LOL
Well, if anyone is searching for the perfect washer/dryer. I do have to admit that Kenmore Elite Front Loader is an amazing piece of technology. They have three computers inside. A Steam Feature that you will love. Saves on a lot of clothes not going to the "Cleaners".
Also, saves on less ironing. Uses less electricity. Gosh, I hate to iron. For people with allergies, this Steam Feature and Sanitizing system is excellent. The best part for me is that I no longer have to bend down to remove clothes from the dryer, etc. I have a bad back. They are pricey but worth it.
FYI: The tech (the educated one who speaks English) that services many stores said I made an excellent choice, as the Kenmore is even better than the LG, Bosch, etc. The product is also made in the good old U.S. of A! I originally wanted to purchase the LG. So, I at least made the right choice. Actually, the price factor made that choice for me and the 20% off and additional discounts for purchasing a color they wanted to get rid of because they had too many of.